RETURNS

The Customer may return the product to the Store within 14 days from the date of receipt of the shipment.

 

Any items returned must be new and in the same condition in which they were received. This means items should not have been damaged, washed or worn (other than to try the item on).

 

In order to return the product, please send an e-mail to: kontakt@orter.pl with the order number and the names of the returned products.

 

After sending the e-mail, you will receive a return message with the address to which the product should be returned.

 

When returning the product, please make sure to ship it safely together with the sales document.

 

After receiving the parcel by the Seller with the undamaged and unused product, the refund will be made to the customer's account within 14 days.

 

In the event of receiving a damaged or used product, the Seller will inform the Customer about it by e-mail, and the return of the product will be possible only at the customer's expense.

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COMPLAINTS
 

The Customer has the right to make a complaint about a defective product for a period of one year from the date of receipt of the product.

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Only products with defects caused by the Seller's fault may be subject to complaints. (For more information about complaints, see the Terms&Conditions).

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In order to make a complaint, please send an e-mail to kontakt@orter.pl, providing the order number, name of the product, reason for the complaint and, if possible, photos of the defects.

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Complaint handling is processed by e-mail.

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In the event of a positive consideration of the complaint, the Seller will arrange the shipment of the product, agreeing the details with the customer. When sending the product, please make sure to ship it safely together with the sales document.

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After receiving the parcel with the product by the Seller, within 14 days it will be repaired and returned to the Customer or the cost of its purchase will be refunded to the Customer’s account.

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The details of the repair or return will be agreed by e-mail before the product is sent.

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