TERMS & CONDITIONS

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A. GENERAL PROVISIONS

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1. The owner of the www.orter.pl Store and the Personal Data Administrator is Orter - Sebastian Pietras, NIP: 7010246226, REGON: 527229068, 

Białobrzeska 9 Street, Flat 52, Warsaw, 02-379.

2. By placing the order, you agree to be bound by the terms and conditions set out herein.

3. The purchase and sale agreement is concluded in Polish, in accordance with these regulations.

4. Placing an order on the Store's website www.orter.pl is a binding purchase and sale agreement.

5. All prices of the products on the Store's website are expressed in the Polish currency 

(PLN) and are gross prices.

6. The prices of products presented on the website are binding at the time of ordering.

 

B. CONCLUSION OF THE AGREEMENT AND PERFORMANCE

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1. The conclusion of the contract with the Customer takes place upon the acceptance of the order by the Seller. The Seller informs the Customer about this fact by e-mail within 48 hours of placing the order.

2. The condition for making a purchase in the Store is providing real personal data and a correct shipping address.

3. To place an order, the Customer should perform at least the following steps, some of which may be repeated several times:

-adding a product to the cart

-choosing the type of delivery

- choosing the payment method

- choosing the place of delivery

- placing an order in the Store

4. Purchased subject of agreement is delivered together with the sales document. The order is delivered by the type of delivery selected by the Customer and to the place specified by the Customer in the order.

5. The photos, other forms of visualization, and presentation of products presented on the Store's website may not fully reflect their actual color or size. They are for information purposes only.

 

C. PAYMENT AND DELIVERY

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1. Payment for products is available in three forms: by credit / debit card, cash on delivery and traditional bank transfer.

2. Payment by credit / debit card is made via www.sumup.pl directly on the Store's website.

3. Payment in cash on delivery is available only in Warsaw, and its details are agreed by e-mail beforehand.

4. Payment by bank transfer is made to the bank account number which will be provided in the e-mail after placing the order.

5. Delivery is available in Poland, and its cost is borne by the Seller.

6. Products are sent to the Customer’s address within 4 working days via courier.

7. Order completion date is counted from receiving the payment on the Seller’s bank account.

8. There is an option of collecting the order in Warsaw with payment upon receipt.

9. The sales document is attached to each order.

10. The invoice is issued at the Customer's request, after providing all the data necessary to issue the invoice.

11. The sales document should be kept in the event of any returns or complaints.

 

D. WARRANTY

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1. All products sold at www.orter.pl are covered by a one-year warranty from the date of purchase.

2. The warranty covers all defects resulting from the fault of the manufacturer (Seller).

3. The warranty does not cover:

- mechanical damage and damage caused by improper maintenance of the goods;

- dirt resulting from the Customer’s fault;

4. Differences resulting from the individual settings of the Customer's computer (color, proportion, etc.) cannot be the basis for a complaint about the purchased goods.

 

E. RETURNS AND COMPLAINTS

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1. The Customer may return the product to the Store within 14 days from the date of receipt of the product shipment.

2. Only new products with no signs of use may be returned.

3. In order to return the product, please send an e-mail to the following address: kontakt@orter.pl with the order number and the names of the returned products.

4. In order to make a complaint about the product, please send an e-mail to: kontakt@orter.pl with the order number, the names of the products being complained about, the reason for the complaint and, if possible, photos of the defects.

5 Complaint handling is processed by e-mail.

6. Details of the repair or refund of the cost of the product will be agreed by e-mail before the product is shipped.

7. In the event of a positive consideration of the complaint, the Seller will arrange the shipment of the product, agreeing the details with the Customer.

8. In the case of return after sending the e-mail, the product should be sent to the address that will be given in the return message.

9. The Customer submitting a return or complaint is asked to safely send the product together with the sales document.

10. In the event of a return, the Customer should send back the items being the subject of the contract at his own expense.

11. In case of return, after receiving the parcel by the Seller with undamaged and unused product, the payment for the product will be refunded to the Customer's account within 14 days.

12. In the event of a complaint after receiving the parcel with the product, it will be repaired and returned to the Customer within 14 days, or the cost of its purchase will be refunded to the Customer's account.

13. In the case of returning products that turned out to be damaged or used upon receipt by the Seller, the Seller will inform the Customer about this fact by e-mail, and the return of the product to the Customer will be possible only at the Customer's expense.

14. We do not accept parcels sent back to us as Cash on Delivery.

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F. PRIVACY POLICY

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1. The Personal Data Administrator is responsible for the lawful processing, collection and storage of Personal Data.

2. The Personal Data Administrator processes the Personal Data of Customers on the basis of consent and in connection with the legitimate interests of the Seller.

3. The Personal Data Administrator collects and processes Personal Data only to the extent that is justified by a contractual or legal obligation.

4. The consent of the Customer to the processing of Personal Data is voluntary, and the consent to the processing of data for a specific purpose may be withdrawn at any time.

5. The following Personal Data is collected for the purposes of the Customer’s order processing:

a. name and surname - necessary to issue a proof of purchase;

b. postal address - necessary to issue a proof of purchase;

c. place of issue of goods - necessary to address the parcel;

d. e-mail - necessary for communication related to the implementation of the order;

6. Detailed solutions in the field of Personal Data Protection related to placing an order, using the Store before and after placing an order and setting up an account are included in the Privacy Policy.

 

G. FINAL PROVISIONS

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1. Nothing in these regulations is intended to infringe the rights of the Customer. It cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.

2. Registered Customers will be notified by e-mail about changes to the regulations and their scope (to the e-mail address provided during registration or ordering).

3. During the execution of the order and throughout the entire period of after-sales care, the Customer is bound by the regulations accepted by him when placing the order.

4. The online Store www.orter.pl is not responsible for purchases made by third parties using the Customer’s account.